FAQs

How do I place my order? To place an order, select the desired items on the product page, click the “Add To Cart” or “Buy Now” button, and proceed to the checkout page to complete your purchase. You will receive a confirmation email once your order is placed.
How long will it take to ship my order? Orders are generally shipped within 1-3 business days. Delivery times vary depending on your location:

USA Standard: 5-7 business days.
Rest of the World: 6-12 business days.

How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier's website.
What should I do if my tracking number isn’t working? Tracking numbers can take 1-4 business days to be updated in the carrier's system. If the tracking number is still not working after this period, please contact us.
What should I do if I made a mistake with my order? If you need to update your order (size, color, quantity, or shipping address), please contact us within 12 hours of placing the order. We will gladly assist you in making the necessary changes.
Can I cancel an order? Orders can be canceled within 12 hours of placement. After this period, the order may be processed and shipped. Please contact us with your order details to request a cancellation.
What types of payments do you accept? We accept most major credit cards, including Visa, Mastercard, Discover, and American Express, as well as Apple Pay.
How secure is my personal information? We adhere to the highest security standards to protect your personal information. All payment transactions are SSL-encrypted and securely processed by our credit card provider.
What is your return and refund policy? We have a 30-day return policy. Items must be in the same condition as received, with tags, and in the original packaging. To start a return, contact us at contact@cagolux.com For more details, please refer to our Return and Refund Policy.
What if I receive a damaged or incorrect item? Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and make it right.
Do you offer warranties or guarantees on your products? Some of our products come with manufacturer warranties or guarantees, which will be indicated on the product page. For specific inquiries, please contact our customer service team.
Do you offer discounts for bulk purchases or for specific industries? Yes, we offer discounts for bulk orders and have special pricing for certain industries. Please contact our sales team for more information.
What happens if my package is lost or damaged during shipping? If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with you to resolve the issue and either replace your order or issue a refund.
How can I change something in my order after it has been placed? If you need to make a change to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. If the order has already shipped, you may need to return the item for a refund or exchange.
How can I contact Cagolux for further assistance? For any questions or concerns, you can reach us via email at contact@cagolux.com or by phone at (773) 306 33 30. Our support hours are from 8 AM to 7 PM.
What are the shipping costs?

USA: $4.95 for orders under $50. Free shipping for orders over $50.
Rest of the World: $9.95 for orders under $50. Free shipping for orders over $50.

What security measures do you have in place to protect my personal information? We use a combination of encryption technologies, firewalls, and other security measures to protect your information from unauthorized access, use, or disclosure.

Contact Information:

Email: contact@cagolux.com
Phone: (773) 306 33 30
Address: 8069 14TH AVE S, Minneapolis, MN 55425, USA

Thank you for choosing Cagolux! Together, we can make every moment with your pet a joyous one.